Frequently Asked Questions
Everything you need to know about shopping with DemandUK.
How long does shipping take within the UK?
We offer standard delivery which typically takes 2-4 business days. High-demand items or peak seasons may extend this to 5 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy for fashion items?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original DemandUK tags attached to qualify for a full refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit across our different collections.
Do you offer international shipping outside of the UK?
Yes, DemandUK ships globally. International shipping times vary by destination but generally range from 7-14 business days. Please note that customs duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I exchange an item for a different color or size?
Currently, we do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired replacement.